pursuant to art. 49 of Legislative Decree. 6 September 2005, n. 206 – Consumer Code
The pre-contractual information below is an integral part of the “online sales contract” of products that the Supplier undertakes to conclude as part of a remote sales system organized by the same through its website (www … shop.plasterego .it); they cannot be modified except following a further express agreement with the Customer.
1) Identification of the Supplier
Boschetto Srl company
Via Pelosa 72
35030 Selvazzano Dentro (PD)
Registered in the Padua Business Register, n. 347548
VAT number 03917360285
Telephone number 0498978874
E-mail address: firstname.lastname@example.org
(hereinafter referred to as the “Supplier”).
2) Main features of the products
The products are indicated, even in their essential characteristics, directly on the Supplier’s website at the page “https://shop.plasterego.it”. For each product viewed, the customer will have the opportunity to access a specific sheet containing the main information and data relating to the product itself.
3) Total price of the products
All sales prices of the products contained in the Supplier’s online catalog are expressed in euros and include VAT and any other Italian tax.
Shipping to Italy is free, with the exception of Livigno Trepalle, Campione d’Italia, the Republic of San Marino and the Vatican City.
The cost of shipping to EU and non-EU countries, Livigno Trepalle, Campione d’Italia, the Republic of San Marino and Vatican City will be indicated and calculated separately.
By completing the purchase order and in any case before the purchase procedure is completed, the Customer will be able to verify these costs and charges.
When the package is shipped from one country to another, it may be subject to import taxes, customs duties, and / or tariffs imposed (such as handling fees) by the country of destination. These charges are typically due once the package arrives at the destination country.
Buyers generally pay for the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely, but are generally based on the price and type of item, weight and size of the package, country of origin, and finally the taxes, charges and tariffs of the destination country.
The Provider is unable to predict which of these rates, fees or taxes, if any, will apply, and therefore does not request and collect these charges.
4) Methods of payment
The payment of the price can only be made by means of one of the methods expressly indicated at the beginning of the purchase procedure (credit card or PayPal).
The Supplier guarantees that all communications relating to payments take place on a special line protected by an encryption system; it also guarantees the storage of information related to the payment with an additional level of security encryption and in compliance with the provisions of the current legislation on the protection of personal data.
Since the conclusion of the purchase procedure implies the onset of the Customer’s obligation to pay the price of the chosen products, it is specified that when the order is sent – which as indicated in point 9) below means the conclusion of the contract with the Supplier – the obligation to pay follow.
In any case, the Supplier assumes no responsibility for any fraudulent or illegal use that may be made by third parties (for example, credit cards) upon payment of the purchased products, if he proves that he has adopted all the possible precautions based on the best science and experience of the moment and based on ordinary diligence.
5) Methods and times of delivery
By completing the purchase order and in any case before the purchase procedure is completed, the Customer will also be able to check the methods and delivery times of the products.]
Delivery times must in any case be considered indicative, as they may vary according to the place of destination of the products.
It is also specified that, if the Supplier is unable to deliver within the deadline indicated at the time of purchase, it will in any case promptly notify the Customer, by e-mail to the address indicated by him with the registration of his personal data.
Deliveries are made from Monday to Friday – however never on holidays – during normal office hours; for this reason the Supplier suggests to the Customer to indicate an address where the delivery of the products can still be guaranteed.
Upon delivery of the products, the Customer is required to check that the package is closed, intact and does not show signs of damage or tampering; should these be found, it is your duty to contest them to the transport carrier upon acceptance of the products, also giving prompt notice to the Supplier with a communication sent to the email address email@example.com.
6) Right of withdrawal
The Customer has the right to withdraw from the contract, without indicating the reasons, within 14 (fourteen) days. More precisely, the withdrawal period expires after 14 (fourteen) days from the day in which the Customer acquires physical possession of the products purchased online.
To exercise the right of withdrawal, the Customer is required to inform the Supplier of his decision to withdraw from this contract through an explicit declaration, using the “Withdrawal Form” which he will find on the specific web page of the Supplier’s website https://shop.plasterego.it, and then sending it to the email address firstname.lastname@example.org.
In any case, without delay, the Supplier will confirm receipt of the Customer’s notice of withdrawal, by sending a specific e-mail to this.
To meet the withdrawal deadline, it is sufficient for the Customer to send the communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period indicated above.
7) Effects of withdrawal (methods of refund and return of products)
If the Customer withdraws from this contract, he will be reimbursed the purchase price of the returned products, net of the delivery costs and transport costs of the return itself, with the exception of only additional costs deriving from the possible choice of a type of delivery. other than the least expensive type of standard delivery offered by the Supplier, without undue delay and in any case no later than 14 (fourteen) from the day on which the Supplier is informed of the Customer’s decision to withdraw from the contract.
This refund will be made using the same payment method used by the Customer for the initial transaction, unless the Customer has expressly agreed otherwise with the Supplier; in any case, the Customer will not have to incur any costs as a consequence of this refund.
The refund may be suspended until the products to be returned are received.
The Customer is required to return the products to the Supplier, without undue delay and in any case within 14 (fourteen) days from the day on which he communicated his withdrawal from this contract. The deadline is met if the products are returned before the expiry of the period of 14 (fourteen) days.
Courier must make the return of the products.
The direct costs of returning the products will be borne by the customer alone.
To be entitled to a full refund of the price paid, the products must be returned intact (they must not have been used by the Customer or have been damaged by him or during transport) and in their original packaging (any identification labels must still be attached to the products as they are an integral part of the same). In any case, the Customer remains responsible for the decrease in the value of the products resulting from the handling of the products other than that necessary to establish their nature, characteristics and functioning. In this regard, it is also specified that, precisely in order to establish the nature, characteristics and functioning of the products, the Customer is required to handle and inspect them with due diligence and in the same way as he would be allowed to do in a shop.
Pursuant to art. 128 and ss. of the Legislative Decree 206 of 6 September 2005 (Consumer Code), the Supplier is liable for any lack of conformity that occurs within 2 (two) years from delivery of the product.
The Customer loses all rights if he does not report the lack of conformity to the seller within 2 (two) months from the date on which the defect was discovered. The report is not necessary if the Supplier has recognized the existence of the defect or has concealed it.
In any case, unless proven otherwise, it is assumed that the lack of conformity that occurs within 6 (six) months from the delivery of the product already existed on that date, unless this hypothesis is incompatible with the nature of the product or with the nature the lack of conformity.
In the event of a lack of conformity, the Customer may request, alternatively and free of charge, under the conditions indicated below, the repair or replacement of the purchased product.
The request must be sent in writing to the Supplier – by means of a communication to be sent according to the methods specified in the following point 12) – which will indicate its willingness to process the request, or the reasons that prevent it from doing so, within 7 ( seven) working days of receipt. In the same communication, where the Supplier has accepted the Customer’s request, he must indicate the method of shipment or return of the product as well as the deadline for the return or replacement of the defective product.
If the repair and replacement are objectively impossible to satisfy or excessively burdensome pursuant to art. 130, paragraph 4, of the Consumer Code, or the Supplier has not repaired or replaced the product within the aforementioned period or, finally, the replacement or repair previously carried out has caused significant inconvenience to the Customer, the latter may request, at his choice, an appropriate price reduction or termination of the contract. In this case, the Customer must send his request to the Supplier, who will indicate his willingness to proceed with it, or the reasons that prevent him from doing so, within seven working days of receipt.
In the same communication, where the Supplier has accepted the Customer’s request, he must indicate the proposed price reduction or the methods for returning the defective product. In such cases, it will be the Customer’s responsibility to indicate how to re-credit the sums previously paid to the Supplier.
In any case, it should be noted that products are not guaranteed for damage caused by improper or negligent use of the products, poor maintenance or, more generally, failure to comply with the prescriptions indicated by the Supplier in the specific instructions. The parts subject to wear are also not guaranteed if the damage is attributable to normal use of the product.
9) Conclusion of the contract and storage methods
The contract for the online purchase of products between the Supplier and the Customer will be concluded through the internet, by accessing the Customer to the Supplier’s website and following the purchase procedures indicated therein.
The contract is concluded through the exact compilation and the consent to the purchase expressed through the adhesion sent online. Before concluding the purchase, the Customer will have the opportunity to check the contents of the purchase order and, if necessary, to correct and / or modify the data entered; it will therefore be its specific obligation to verify the correctness of the data in question.
When the Supplier receives the order from the Customer, he sends a printable e-mail without delay, in which the details of the orderer and the order, the price of the product purchased, the shipping costs and any additional accessory charges, the address where the product will be delivered, the delivery times and the existence of the right of withdrawal. The Customer undertakes to print and store the purchase order.
Pursuant to art. 12 of Legislative Decree. n.70 / 2003, the Supplier informs the Customer that every order sent is stored in digital form on the server at the manager who hosts the site and in paper or digital form at the Supplier itself, in any case according to confidentiality and security criteria.
10) Availability of products
The Supplier ensures, through the electronic system used, the processing and fulfillment of orders. For this purpose, it indicates in real time the waiting times to obtain the chosen product, asking if it intends to confirm the order or not.
11) Applicable law and jurisdiction
Italian law governs these conditions of sale.
Disputes arising from or related to these conditions (including non-contractual disputes) are subject to the non-exclusive jurisdiction of the local courts of Italy, it being understood, however, that the above does not affect the right of the parties to sue at any headquarters competent jurisdiction, based on the procedural law in force.
12) Communications and complaints
Written communications directed to the Supplier and any complaints will be considered valid only if sent to the email address email@example.com.